Hotel Barroco
4 Norte #404, Puebla, 72000, México
+ 60
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Informações importantes
Check-in a partir das: | 13:00 |
|---|---|
Check-out antes das: | 12:00 |
Animais de estimação | Animais de estimação não permitidos |
Crianças | As crianças são bem-vindas neste hotel |
Comodidades
Wi-Fi
Receção 24h
Não fumadores
Instalações preparadas para deficientes motores
Chuveiro
Água engarrafada gratuita
Mais sobre Hotel Barroco
Hotel Barroco
No centro de Puebla, Hotel Barroco encontra-se a 5,6 km de Acrópole de Puebla e 5 minutos a pé de Centro de Convenções de Puebla.
Classificações e avaliações
Localização4,0
Serviço1,0
Relação qualidade/preço1,0
Avaliações dos viajantes
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Mencionado pelos viajantes
Comentário: 25/11/2024
Hospedou-se em: 09/2024
Hotel aconchegante , perto da praça de Armas ,dava para fazer tudo pé. Bem localizado.
Comentário: 08/01/2023
Hospedou-se em: 01/2023
Todo esta completo; excelente ex6
Comentário: 06/02/2024
Hospedou-se em: 02/2024
Only issue was at check in you pay upfront for room which is okay. Paid cash but they would not issue a receipt said to come back in the morning for one. After language barrier we finally got it fixed somewhat. Great location
Viajante em família
Comentário: 20/09/2023
Hospedou-se em: 09/2023
Terrible service from the night receptionist, cleaning could improve, treatment by the administrator was very curt
My reservation was originally for September 18 to 22, upon arrival we were greeted by the receptionist Edith, who was very friendly and gave us the key and room control. Upon entering the room I noticed that there was a cigarette burn on the The bedspread on the single bed in the room also had a lot of musty and dusty smell. I went to the reception to report it and the receptionist said that if I wanted her to change it, I responded that it was not necessary and I just wanted to inform her to avoid any incident, it is worth mentioning that this is not the first time that my family and I have stayed at this hotel and both the receptionist Edith and Fernanda have always received us and treated us in a very pleasant and respectful way with a smile and always attentive to the details. Whenever we have visited Puebla we prefer the hotel because it is more familiar and always my relatives who live in the city visited us in the room for a few minutes and then went to their home and even on other occasions they rented a room to spend the night. night, however this time it was different, on Monday we went out for a walk and at night my family and I returned to the hotel, my family member (a person with a motor disability and his daughter) went to our room to wait for their transportation so we could Going to their home, a few minutes passed in which their transport arrived and they left, a few minutes later some dogs began to bark a lot and after almost an hour of listening to them I called the reception and asked the receptionist Pablo if the dogs were at the hotel to which he immediately answered me, raising his tone of voice, that no, those dogs were from the street behind and that they can always be heard. I answered that it was fine, it was just curiosity because they could be heard very close, at the same time. He again said no, they were from behind and that my visitors had already left, so I told him yes, they had been gone for about an hour and he hung up on me. It is worth mentioning that at night when we left the bed unattended to sleep we noticed that the sheets were stained so the next morning we mentioned to the receptionist (Alejandra) that they were stained and that there was hair on the shower wall so she He told us that he was going to ask us to change all the sheets and clean the bathroom in more detail. When we returned at night, the cleaning issue was actually resolved. However, another problem arose with the receptionist Pablo since upon arriving at the hotel I asked him for the key and he left his module and stood in front of my family (3 elderly people and one of them with a motor disability) and said that They couldn't pass visitors because it wasn't allowed and he started to raise his voice addressing the ladies, we told him that it was the same as the other times that they were just going to wait for their transportation and they were already going home and he said that it was impossible for that to happen. It was true because he never lets people pass who are not registered in the hotel, in the end he said whatever and we went to the room, then about 5 minutes passed and Pablo (receptionist) went to knock on the room, my mother was who opened the door and asked him if he needed anything to which he very rudely replied I don't want to talk to you but to Berenice (me) who reserved the room, so I went out and showed me a document (very old) in which the word regulation was already slightly erased at the top, and then he pointed to where it says visitors are not allowed, I told him that it was fine, there was no problem, they were almost leaving because their transportation was almost arriving for them. , he left upset and I closed the door, I spoke with my family and we decided to change hotels for the remaining 2 nights since his attitude and treatment was not adequate, so I went to the reception and told him that due to the incident I wanted to see to cancel the 2 remaining nights to which he replied and I quote: “You're leaving now then!? So that they can take out their things” to which I told him no, that it would be the next day because I need to talk to the manager about the refund for those nights since they had already been paid, he said that it is because of the platform, not here, and he told him I said that whenever it is through a third party they also ask you to speak with the hotel since they have to do the procedure, a few minutes passed while we were talking, it is worth mentioning that when I asked for the administrator he did not want to give me the name of the hotel. person in charge and called him to tell him that we wanted a refund, I don't know what he told him but his attitude and way of speaking was even more rude to us, my family came out to continue waiting for the transportation, to which he said okay They are already leaving and it is also in the regulations that you cannot have visitors, to which they told him that it was not the first time that we were staying and that there had always been “visitors” because it is only my family that lives in Puebla and That's when his transport arrives because it's at night and it's not safe to be waiting on the street, to which he arrogantly responded that he probably wasn't there all those times because he never lets visitors pass by because he's been working for 4 years now. for the hotel and that he is the best receptionist they have, which is why he continues in that position, to which my aunt told him that he did not have to be rude when speaking and he raised his voice again and told her that this is his perception. but heated is wrong. After his words we went out to wait at the hotel door for the transport to arrive and they went to their home.
In the morning I went to the reception and asked Miss Edith if she knew what time her manager arrived and she told me that it was around 11:30 but that she could call me to let me know so I could talk to him, and She asked me if something had happened, so I told her what happened with her partner to which she apologized for him and told me that she was very sorry that he had behaved that way, she was empathetic and understood why he no longer We will stay at the hotel again. Later he went to our room and informed me that the administrator (José Luis Carreiro) had already arrived. When he arrived I told him that it was to see the refund for the 2 nights that we are not going to stay due to the attitude of the receptionist (Pablo) to What he answered me has to do with the platform because they don't pay us until later, and don't even tell me why I wasn't there, so I limited myself to him supporting me with the reimbursement of the 2 nights, once I It was solved, I went to the room to get the suitcases and we retired to another hotel.
I checked the hotel's policies and conditions on their website, booking, etc. and none of them mention that you cannot have visitors, on the other hand there are no regulations like in other hotels posted inside the room, it is just that paper that they have hidden at reception in which it says that visitors are not allowed. Which, as I mentioned before, we had never had a problem until this time with the guy at the night shift reception.
In the morning I went to the reception and asked Miss Edith if she knew what time her manager arrived and she told me that it was around 11:30 but that she could call me to let me know so I could talk to him, and She asked me if something had happened, so I told her what happened with her partner to which she apologized for him and told me that she was very sorry that he had behaved that way, she was empathetic and understood why he no longer We will stay at the hotel again. Later he went to our room and informed me that the administrator (José Luis Carreiro) had already arrived. When he arrived I told him that it was to see the refund for the 2 nights that we are not going to stay due to the attitude of the receptionist (Pablo) to What he answered me has to do with the platform because they don't pay us until later, and don't even tell me why I wasn't there, so I limited myself to him supporting me with the reimbursement of the 2 nights, once I It was solved, I went to the room to get the suitcases and we retired to another hotel.
I checked the hotel's policies and conditions on their website, booking, etc. and none of them mention that you cannot have visitors, on the other hand there are no regulations like in other hotels posted inside the room, it is just that paper that they have hidden at reception in which it says that visitors are not allowed. Which, as I mentioned before, we had never had a problem until this time with the guy at the night shift reception.
Comentário: 07/04/2023
Hospedou-se em: 04/2023
Great location accomadating staff we asked for an extra night and no problemo. We had a balcony room not as noisey as some say and the breeze was nice. No AC so we asked for a fan and it was available for us. Hot water takes a long while to get to the shower but just work with it...
If any of this is an issue the location more than makes up for the small work arounds... stay here it is a wonderful place
If any of this is an issue the location more than makes up for the small work arounds... stay here it is a wonderful place
Localização muito boa
4 Norte #404, Puebla, 72000, México|A 1,29 km do centro da cidade
10 coisas para fazernum raio de 1,22 km
Transportesnum raio de 2,24 km
Aeroportonum raio de 20,79 km
Check-in e check-out
Check-in a partir das:
13:00
Check-out antes das:
12:00
Informações úteis
As crianças são bem-vindas neste hotel
Para mais informações sobre como adicionar camas extra, entre em contacto com o hotel.
Para mais informações sobre como adicionar um berço, entre em contacto com o hotel.
Animais de estimação não permitidos
Este hotel aceita os seguintes métodos de pagamento:
Hotel Barroco: Perguntas Frequentes
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